Free delivery in Nairobi for orders above KSh 5,000.

Contact Support

Talk To The GameStop Kenya Team

Need help with an order, payment, product choice, or setup? Reach our support team through phone, WhatsApp, or email and we will guide you quickly.

0717402034
Call / WhatsApp
support@gamestop.co.ke
Email
Westlands
Location
< 2 Hours
Typical Reply

Why This Matters

Order tracking and delivery help from a local operations team.

Payment troubleshooting support for M-Pesa and card transactions.

Product recommendations based on platform, budget, and use case.

Post-purchase support for setup, warranty routing, and return requests.

What To Expect

Fastest Way To Reach Us

For urgent order updates and payment confirmations, WhatsApp is usually fastest.

  • Use 0717402034 for both call and WhatsApp.
  • Share your order number for immediate lookup.
  • Attach payment confirmation screenshots if needed.

Email Support

Email works best for detailed requests that need documents or longer context.

  • Send to support@gamestop.co.ke.
  • Include your order number and issue summary.
  • Expect response updates during operating hours.

Store Location

Our Nairobi team can help with order guidance, product checks, and support direction.

  • ABC Place, 2nd Floor, Westlands, Nairobi.
  • Mon-Sat: 9 AM-8 PM.
  • Sun: 11 AM-6 PM.

Frequently Asked Questions

Can I track my order online?

Yes. Use the Track My Order page with your order number and email.

Can I get help before placing an order?

Yes. We can recommend products based on platform, budget, and availability.